Specialized solutions
We customize solutions to match any specific needs, projects or special requirements such as governmental or public unique operations or projects
YemenSoft limited brings a long experience in multi-million customized software projects for governments, international organizations and privet businesses.
We develop and implements solution for special projects and unique needs according to detailed and approve requirements and specifications.
Some of our previous successful project:
Full Customized solution for the International Youth Gathering activities WAMY, part of the Organization of Islamic Cooperation in KSA.
Yemeni government Accountant and financial system AFMS, funded by the International Bank Fully operated and used by the Yemeni government to prepare, execute and close the budget.
Full management and financial system for Sudan Free Zone & Market Company SFZsudan.
We offer extended warranties and technical support to these customized solution beside our professional and advanced training courses to assure the best knowledge transfer.
Specialized solutions
Telebanking Service System
Telebanking system provides you with bank information and procedures via phone, through Interactive voice response (IVR) technology.
Telebanking system is an integrated information system developed for IVR unit by YemenSoft. As leader providers in this field in Yemen, we are competent to develop optimal solutions of IVR integrated systems.
Yet, there is no competitive medium of telephone network in access, speed, economy and information focus. Information exchange process through this medium is focused exactly between sender and receiver, since receiver gets only the particular information he wants whereas sender controls the nature and quantity of information provided. All these information are available alive and confidential at any time required.
System's Functions:
In the bank provides this service, clients are able to get actual information immediately about their accounts by using any phone, anywhere, any time.
Clients can also send instructions regarding their accounts transactions to the bank.
Although bank officer at present time searches information manually with a careful manner, but most banks have no effective means to enables client to get information by phone.
And this causes clients and bank employees somewhat of frustration equally.
To avoid such a problem, you can connect a computer provided by a telebanking system with a telephone of processing software in order to transmit information to caller.
Telebanking system utilizes human voice recorded digitally to instruct caller through the device he calls from and follows several of optional menus and responses the service wanted by caller either by voice or via fax. All telebanking services are provided for clients during 24 hours a day, 7 days a week , 365 days a year. Caller is charged of information transmission cost.
The bank can also publish information according to publish list in scheduled times.
System's Benefits:
Some Benefits of System:
Providing clients with high class service.
Continuous service for 24 hour a day - 7 days a week – 365 day a year.
Competitive technology.
Handling all routine inquiries automatically, this means effective usage of employees’ time and skills in performing creative works.
Consistent quality service that equalize call in ordinary time with call in peak time.
Courtesy service at all times – doesn’t depend on burden or mood of employee.
High confidentiality of information.
Decrease level of routine procedure for provided service.
Less cost and shorter time for training of employees to operate system.
Reduction level of crowd in bank.
More communication between bank and clients.
No break for breakfast, lunch or tea – No emergency or sick leaves.
Benefits Gained by Clients:
Getting information about account anywhere they are either in office or at home.
Permanent up-to-date information through telephone.
Information about account anywhere and anytime.
Automatically routine instructions – neither visits nor massages.
No additional or complicated devices required from client.
Saving time and cost of going to bank and returning to get information.
No more frustration for clients during getting information.
System Requirement
This high technology is considered as a key of changing in bank information resource, it is called telebanking according to Interactive Voice Response technology (IVR).
Telebanking system of any financial institution such as banks contains cards of IVR device, like cards of voice processing system from Vantage VPS Company, which are manufactured to present vocal service mentioned below “Services Menu”
Telebanking system utilizes devices consists of digital signals processing system in addition to system files of digital signals processing which are needed by Telecom cards.
Telebanking system is being developed to present utilities of IVR service that mentioned in “Service Menu” and contains:
Developed system of telebanking that consists of :
Software application interface.
Text translator application.
Terminal imitation system for setting communication, conversation and processing of information received from server database that contains fresh data which updated from time to time.
Operating system Windows 2000/Windows NT.
Local database Oracle9i.
Callers/calls counter and monitoring program.
Applications with admin. Interface like menu, developed by advanced programming languages such as ++MS-VC Version 6.
Services Provided by System
Voice response.
Voice response in Arabic and English.
24 hour service.
Speedy access for experienced callers.
Record of all calls occurred between client and system.
Fingerprint Attendance System
System functions:
Most important functions of the fingerprint attendance system:
Monitoring employees' work hours on daily basis.
Issuing daily reports regarding attendance with several options in accordance with the facility's needs.
Dealing with vacations, authorizations, assignments and excuses more easily.
Departments' employees attendance monitoring mechanism in several means.
System Advantages:
Advantages of the fingerprint attendance system:
Work hours is set, efficiency is increased, and facility tasks is smoothly achieved on deadline.
Connectivity of one or more fingerprint reader to one computer or more is possible.
Connectivity is possible through the serial port, the internal network via TCP/IP protocol, or fax modem and phone lines for remote areas put together with attendance system devices.
Determining official holidays in accordance with the civil service laws.
The ability to use more than one fingerprint (Total hand fingerprints) so that the employee with wounds or oily hand can still be admitted.
Easy access to career discipline reports in the institute at regular intervals and time periods.
High flexibility in issuing cumulative reports regarding employee's activities (Attendance, Leave, Absence, Delay, Vacations, Assignments, Authorizations) across all branches.
Linking it with the salaries and wages system to determine the financial status the employee should earn.
Facialprint identification device with high accuracy
System Features:
Identification methods include Face, Fingerprint/RFID and/or Password
Elegant ergonomic design
4.3’’ TFT touch screen is user-friendly and very intuitive
6 user-defined function keys
Contact relays for door access control (wires to door strike or 3rd party panel)
Web server management software via IE browser.
Optional extendable scheduled-bell
Infra-red optical system enables user-identification in poorly lit environments
Optional built-in battery backup provides approx 4 hours continuous operation.
Optional built-in wireless Wi-Fi or GPRS for wireless communication.
Built-in contacts for 3rd party electric lock, door sensor, alarm, exit button, or bell.
Wiegand Output for connections to 3rd party access control panels
fingerprint devices:
Hotel Management System
System's Functions:
Performing the processes of reservation and hosting guests, controlling of room changing and leaving according to the privileges that hotel presents to their clients whether they are individuals, groups or companies.
Documenting the services provided to clients and issuing detailed invoices for cash and credit services.
Controlling the phone calls of guests and providing detailed data of calling activity with several options.
Issuing brief and detailed reports of organization documents, their contents, categories and variety of data.
Recording the revenues of the services provided in the account of guest according to services invoices.
Viewing various reports of operation activity with multi-option.
System's Benefits:
Knowing rooms position (Vacant - Reserved - Occupied) any time.
Precision, control, monitoring and carefree for hotel owner and manager in addition to easiness, flexibility and efficiency for performance of hotel manager and employees, besides high-class services for guests.
Control of hotel clients such as companies and groups according to the privileges granted to them.
Automatic processing of tax and allowances of individual and companies.
Swiftness of guest service through controlling of accommodation and the flexibility of the system with all services( room rents – phone calls – restaurant – laundry – payments –returns – discounts … etc.)
Recording all incoming and outgoing phone calls details and posting the charges to the customer invoice automatically.
Controlling guest calls and implementing the requirement of maintenance rapidly and effectively.
Compatibility of the system with any kind of phone switchboard connected to printer (Panasonic - Avaya - Alcatel - Nortel).
Full integration with YemenSoft applications.
The Fleet Management System
System's functions:
The most important functions of fleet management system:
Control of the fleet and equipment, such as, fleet of distribution’s cars in terms of expenditure and income.
Management of fleet traffic and its equipment by their inputs and outputs and the various operations and records.
Entry the data equipment, , trailers, drivers, customers itineraries and vehicle’s case and the case of the driver to stop or under service and equipment expenses from petroleum, diesel and oil.
Full maintenance system and management of traffic system.
Follow-up counter equipment from the time of the trip until the end of the trip and expenses incurred on the trip and revenues.
Main benefits: :
The benefits of fleet management system:
Provides the maximum financial and administrative control
Achieve integration and inclusiveness to the departments of the fleet.
Helps you to keep track of readiness cars and motor vehicles of the fleet and follow up their movement within the service or maintenance, etc. to cover the tasks of the institution and traffic plans and the tasks as fully as possible .
The means by which it’s easy to get the evaluation’s results of the equipment and the previous control results and subsequent.
The system issues alerts and messages for expenses that must be working for each vehicle or trailer or any other equipment and drivers ended cards or near completion.
Issuing reports on all expenses at the level of the equipment or at the client level, trip or facility.
Putting a system for controlling and maintenance to protect the information from spreading and loss
Processing equipment’s expenses and revenues in an full complete system to manage trips, whether cash expenses and revenues, or credit and balance them to the account equipment.
The possibility of issuing reports on the drivers and stalled equipment or under service.
Restaurant Management System
System's Functions:
Recording bills of meals provided to clients such as Point of Sales works with high speed and accuracy.
Distributing orders of meals among the sections of the kitchen.
Creating a group of foods under a specific name so that a client can use it many times.
Reserving groups of foods for a banquet or occasion.
Compatible with all types of restaurants; prepaid tables, take away, delivery…etc.
System's Benefits:
Helping to provide fastest, most accurate and best service for all clients of restaurant.
Organizing the tasks and orders between clients, waiters and kitchen according to modern standards and suitable to the policy of restaurant and its owner.
Calculating the revenues of each section separately.
Controlling and posting to the accounting systems.
Capability of drawing the tables and sections as they are in reality.
Capability of designing reports according to user needs and structure he wishes.
Dealing with touch screens.
Capability of composing a meal of several kinds of food (Combination Kind) and posting it as a combination kind or as separated ingredients.
Archiving System
It is used for auto keeping and indexing documents and files and issuing detailed reports of all various data with the capability to be reviewed at anytime and from anywhere.
Key Functions:
Design the archiving tree in many levels according to the appropriate classification for the company. In the last level of the tree, which is specified for the document, the user can design default fields that fit the archived documents data by of the system.
Index and record documents in the primary storage of system via many methods of keeping, recording and retrieving at anytime and from anywhere on work network and in multiple methods of reading.
Manage all documents, record, users, groups and privileges with a precise auto control of all users by the system's administrator.
Issue summary and detailed reports of the company documents, contents, categories and various data.
Key Settings:
Design archiving tree in multiple levels.
Design identifications fields of documents data.
Build additional categories/ classifications to expand and utilize advanced searching methodologies.
Distribute search templates according to user privileges.
Add the privileges of users’ groups.
Key Features:
Organize and classify documents to be easily and quickly accessed by any user at a moment’s notice.
Easy search and access to various documents through the key words and privileges granted.
Issue detailed reports of documents as well as users control.
Save a backup for all archived documents up to the date of the copy.
Documents recovery mechanism to achieve quick review.
The Financial Analysis and Control System
System's Functions:
Can be connected with any accounting system from YemenSoft to provide management with information that is help in building strategies and decisions making.
Comparing plans, trial balances, and sale targets with what has been achieved.
Following up the accounts transactions of branches and analyzing their performance currently by multi-option.
Retrieving records and documents of the financial process to the work screen in order to review their details.
Monitoring inventory turnover to study the cost reduction of stagnant items and activate them.
Measuring the efficiency of client orders fulfillment; what have been implemented and what haven’t.
Capability of designing any statement of financial analysis according to management requirements.
System's Benefits:
Avoiding expecting conceivable risks by carrying out necessary treatments (corrective actions) immediately.
Precise monitoring of client transactions by following up the documents of his transaction through one screen.
Formulating equations that provide any required results for management in forms of reports or financial statement with multi-option.
Capability of displaying accounts according to the used systems such as (Payroll, Fixed Assets, Hotel Management, Money Exchange and Transfer ...etc.)
Valuation sales of branches (Total – Analytical) and according to payment methods, knowing of the sale returns, free items, allowances and discounts in the level of item or areas or sale representatives.
Viewing the accounts general journal by the employee in charge for verifying before posting.
Observing details of any modification carried out by users of the system.
Showing and analyzing the monthly balances of a certain client or all clients.
Perfect integration with YemenSoft financial and administrative systems.
Switchboard Operating System
System's Functions:
Saving a lot of money by rationing use of telephone in the organization.
The comprehensive and accurate control of the outgoing calls motion in the organization keeping operator always informed about the calls of the organization with all bodies.
Organizing and controlling cost accounting of organization calls in a manner that suites work conditions.
Preventing abuse of phone and any wrong relevant practices such as lengthening call times or using phone for personal purposes.
Controlling and analyzing phone bills of local and international calls.
Comparing between the personal calls and client calls.
System's Benefits:
Some Benefits of System
Containing an integrated security system, insuring the confidentiality of data, controlling access of all components of the system and utilization of its processes.
Recalculating the cost accounting of previous calls with new tariff.
Separating cost accounting of personal calls from work calls.
Charging cost of call according to password regardless of source of the call.
Transmitting calls data for a database to another.
Dividing the organization in the systems into several departments and sections and distributing the phone switches according to needs.
Issuing total and detailed bills for all international phone numbers to compare them with the bills of the Telecommunication Corp.
Capability of showing reports of calls made out of working times of organization.
Analyzing the calls cost of department and sections.
Defining the percentage of profit in case system used in call center.
Dealing with touch screens.
Capability of composing a meal of several kinds of food (Combination Kind) and posting it as a combination kind or as separated ingredients.
Clubs & Parks Management System
Managing the facility operations of the youth and social activity, entertaining parks, and fitness clubs with their administrational, technical and financial performance. By using the system, the management will assure that the members and the facility staffs take advantage of its provided services.
(Gym, Spa, Fitness Clubs, Health Centers, social clubs, Amusement Parks)
“The Clubs & Parks Management System is used at the facilities along with the electronic gateway, and can be used for more than one user in each location based on the size of the facility and its activity”
Key Features:
Generatingsingle membership for individuals or group membership for specific number of members on behalf of an institution or group.
The ease of adopting a free membership in the collective subscription for any approved number by the management and specifying that in the system settings.
Controlling the subscription's visits by the facility in case of limiting the number of visits per package.
Accepting the members' companions when entering the facility and adding their information in the system.
Instant monitoring of the current members within the facility at any time and knowing their specific information.
The possibility of requesting to postpone the membership and suspend it until future request for activation by the member.
The possibility of linking with electronic gateway to regulate the entry and exit from and to the facility.
Easy to search using multiple options to access the required information.
Automatic effect of the various types of suspension to control the electronic gateway.
Presenting alerts to the user for the membership status such as: (Starts tomorrow, End today, Active, Waiting, Did not show up, etc.)
Adding the taxes immediately on the membership amount when selecting the taxes options in the system settings.
Dealing with the possibility of partial payment for the total amount and scheduling the remaining balance.
Send alerts (SMS) to the subscriber's mobile for the purpose of (Welcoming, Thanking, Reminding, Violation, Direct message, etc.)
System Administration:
Adding users and controlling their powers according to each user or group of users.
Control each user the privacy of his account, such as changing the password or choosing the formal features and colors for the appearance of his account.
Managing daily backups outside the work network and continuous backups according to the settings specified in the system.
Implementing data updates and general updates available to the system.
Main Functions:
Adding a new member with his/her primary information or renewing the membership.
Issuing tickets for members and visitors to take advantage of the direct services.
Issuing cash receipts with total amount paid or partial payment.
Linking with electronic gateway to regulate entry and exit from and to the facility.
Generating the membership contract in details with the regulations and instructions must be followed at the facility in a printed copy for the subscriber to agree and sign it.
Issuing the membership card (ID) or replacing it with same details, instructions, membership number, and subscription code.
Add periodic measurements to the member of the fitness clubs and compare them with the previous measurements to make the appropriate recommendations by the coaches and the specialists.
Adding the member's violation with its type, time, and the procedures that have been taken.
Providing verity reports for the various system operations with many options for its processes, subscribers' situations, for different period of time.
Posting to the accounting systems for the selected operations and their duration and the direct financial impact on the related accounts.
System Configurations:
Identify the facility with its fundamental information and its branches information.
Identifying the staff at the facility with their personal information and qualification and link them with their assigned tasks.
Identifying each of the provided service at the facility with the main, specialized and operational information to facilitate the system operations.
Classifying the services in a promotional offers or packages with their timing and prices and allow repeating the service in more than an offer.
Selecting the appropriate system options and variables to fit with the facility business nature.
Coding the currency and the approved taxes, and link the accounts that will be used.
Defining the subscription types at the facility, durations, and their pricing.
Defining the ticket classes and pricing them based on the facility desires.
Defining the customers' types, their data, and ways of dealing with them within the different system operations.
Encoding the gender, age groups, and health barriers to measure the compatibility with the subscriptions
Preparing the text messages SMS forms and procedures to send them to the members of the facility for different purposes.
Defining the members' violations and the procedures to be taken.
Defining the members' violations and the procedures to be taken.
The system issues tickets for getting benefit of facility services.
Search is done with name, number or any other available information.
Subscription screens contain many features for services offered to members.
Facility services are defined in terms of their groups and types.
The system determines users privileges according to their tasks.
Help Tools:
Reviewing the system user manual with sections that benefit the users and develop their skills.
Accessing the screen instructions in which the user is viewing.
Accessing the user alerts that are provided by the system for its multiple tasks.
System Usage Environment:
Requirements for Running and Using the Clubs & Parks Management System:
Processor: Intel Core i9 or Intel Xeon E3 (minimum)
RAM: 16 GB (minimum) + ½ GB for each user
Storage: RAID1 (Two 512GB 7200-RPM SATA/SAS Hard Disks) (minimum)
OS: Windows Server 2008 R2 or later
Database: MS SQL Server 2008 R2 or later
Processor: Intel Core i7-4th gen. or equivalent (minimum)
RAM: 8 GB (minimum)
Storage: 512GB 7200-RPM HD/256GB SSD (minimum)
OS: Windows 7/8.1/10 -/Microsoft office 2010
.NET Framework 4.0 Full -/Adobe Reader Internet Explorer or Google Chrome or Mozilla Firefox …
The software was developed on SQL Server databases that achieve high security and accuracy. System features allows to save an automatic backup based on the management settings.
English, Arabic, French, Turkish
The Clubs & Parks Management System is installed for the client on the server at their facility to use it in the internal network or Hosting space on the Cloud.
The specialist install the Customer Service Application CRM Mobile on the personal mobile of the system operator.
