· Our Services
· Technical Support.
· Software Updates.
· Software Implementation.
· Developing user skills.
· Understand our customers’ requirements.
· What Makes us Special
· Online trouble ticketing system to serve all our customers.
· Our valuable customers can easily track their own cases online and get the latest updates through our CRM Mobile App.
· Our support team will provide a full report and recommendations through CRM after closing any case.
· Customers can easily evaluate and rate our services after the completion of each case.
· We provide our services based on ISO 9001: The international IT Service Management Standard.
· Professional high customer care and technical support services.
· We are always reachable through our support team by phone from each branch and you can always contact our online support team by email: firstname.lastname@example.org
· Continuous Technical Support
We consider three main steps in our cases support methodology.
The following are the main components of our support methodology
· Customer Request
Customers submit their requests through the CRM Mobile App at any time, they will receive a status update with all information with the engineer name who’s handling the request.
Download our apps from Google play or App store for easy and smooth communication with our support team.
You can get more information on the App specification on the following link: click here
· Online Technical Support:
We try our best to provide the best service and fulfil our customers’ needs by providing online service. Cases are assigned to the support engineers online. The engineer contact the customer directly and try to get as much information as possible to clarify the incident and solve it remotely as soon as possible.
With this online service and remote access we were able to reduce cases closing time and reduce the risk on the customer’s data and their daily operations.
· On-Site Support
If the customers case needs an onsite activity, our engineer will be there on time to take care of the issue and sort it out.
After Solving the support case, a full report will be shared with the customer, explaining the causes and the recommended steps to prevent this issue from happening in the future. All of this is communicated through the mobile App.
· Customer Feedback
To ensure our customer satisfaction and to improve the level of service, we ask our customers to provide their feedback and support experience through our Mobile App.
· Software Updates
Our development and researches team continue working hard to enhance our software and introduce the latest technologies to overcome market obstacles and business needs.
All of that will be provided through our automatic upgrades and updates.
· Implement Software Onsite
We know that analyzing the business model and the organization structure is so important. For that we conduct a detailed business analysis sessions, workshops and meetings to capture all structure details and requirements, so we can deliver the best configuration for your future system. All of this through couple of steps:
1 Analyze your business environment and set the best configuration.
2 Fulfill your users needs and build the trust.
3 Provide the users with a hands-on experience.
4 Assure that the implementation is going according to the plan.
5 Answer all your questions and concerns.
· Developing User Skills
After completing any installation agreement, we provide an advanced hands-on training for your employees. We try our best to have a smooth operation with a lot of confident. We offer these training programs at any of our equipped training labs or in customer site.
· Recommend the Best Solution
Before initiating any project, our consultants will analyze the business and all the needs before providing you with a detailed study including recommended solution and configuration.
This recommendation will provide you with an overall evaluation for the business technical status and need.